Terms & Conditions
CANCELLATION AND REFUNDS
Please note that our cancellation policy is strict. For this reason we strongly urge you to purchase trip cancellation insurance.
If you cancel:You must inform us in writing if you wish to cancel your holiday.
i) Cancellation up to 7 days after booking: Full refund
ii) Cancellation 8+ days after booking: Loss of deposit (with option to transfer)
iii) Cancellation 90 days or less before departure: Forfeit of 100% of cost of services bookedN.B.: If you have to cancel within 7 days of the initial booking, there is no cancellation fee. Use this time to reserve a spot and sort out logistics, plane tickets, group plans, etc without worries of someone else taking your spot.
N.B.: There is a transfer fee of £50 per person when transferring deposits.
If we cancel:Once you have received a confirmed reservation from us, we endeavor to never cancel a trip. However, although highly unlikely, we must reserve the right to cancel any trip.
When a tour is cancelled by the Company, the Client may choose between a full refund of all monies paid or any alternative tour offered by the Company. The limit of the company's liability to the customer is the return of all monies paid. If the alternative trip chosen is of a lower value than that originally booked, then the Client is entitled to a refund of the price difference. If the Client is offered a refund but requests an alternative tour of a higher value than that originally booked, then the Client must pay the difference in price.
Changing your HolidayIf you wish to alter your holiday, we will do our best to accommodate your requirements depending on availability. An administration fee of £25 per booking is payable for alterations. If your changes involve upgraded accommodation, you will be asked to pay the additional cost. In the event of a 'no show' by the client The Legendary Welsh Adventure Co. do not give refunds, or offer an alternative date.
N.B. Because we pack each day with as much adventure as possible, it is very important that we follow departure schedules. Out of respect for those on time, there is a 20-minute grace period for late arrivals. After 20-minutes, the tour guide reserves the right to depart. The Legendary Welsh Adventure Co. is not responsible for any costs incurred in re-joining the tour; nor will any refund be offered for missed activities and/or subsequent tour days.
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PAYMENT TERMS
At the time of booking, a 7-day refundable deposit of 25% of the total tour price (including extras) per person per tour is due. The grace period is offered as an opportunity to work out logistics, plane tickets, group plans, etc, or even if you just changed your mind.
Upon receiving the correct deposit, and the completed booking form The Legendary Welsh Adventure Co. will send you a Confirmation Of Booking detailing the tour, dates and numbers booked and setting out the final balance due and date of payment. To ensure a full tour and prevent anyone from being turned away, the remainder balance is due 90 days before the tour departure date. If full payment is not received by the due date, then rates and tour space cannot be guaranteed. If a booking is made 90 days or less prior to departure, full payment is payable at the time of booking. In the event of failure to make this payment by the due date, we reserve the right to treat the booking as cancelled.
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FLEXIBILITY
As circumstances change (weather, road conditions, sheep on the road etc) we reserve the right to alter itinerary, route, and accommodation from those advertised in order to better your trip. In the event of unsuitable weather conditions your activity may have to be substituted with another, though this is generally unlikely. Under no circumstances can we be held accountable for weather.
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OUTDOOR ACTIVITIES AND RISK
We at The Legendary Welsh Adventure Co. assume that our guests understand, that there is risk involved in the activities we provide. With high energy natural environments and constantly changing conditions it's impossible to completely eliminate risk. We believe that exploring these environments is what makes life worth living, therefore we seek to minimise and manage the risks as much as we possibly can. Our instructors are professionals who operate within the guidelines set down by each governing body for the sport. They are supplied with up to the minute weather forecasts and trained in risk assessment, it is then down to you to listen to what they say and act accordingly.
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PERSONAL HEALTH
All persons taking part in the activities provided should be in good health and have a reasonable basic level of fitness. You must advise us in advance of any special needs or medical problems you or any member of the group may have, that might affect you or any other guest, during the activities and stay. All participants in water based activities must be able to swim. The Legendary Welsh Adventure Co. will not be able to offer activities to any client that is deemed to be under the influence of, or suffering from the effects of drugs, or alcohol. The Legendary Welsh Adventure Co. will not be able to offer a refund in such circumstances.
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INSURANCE
You are strongly advised to take out holiday insurance that covers you for cancellation and adequately covers you while on holiday including walking and cycling (under the policy terms), accident and property. It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client. The Legendary Welsh Adventure Co. shall have no liability for loss, theft of or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the client in public areas, whether on board a vessel, train, bus, or other mode of transportation, publicly owned or operated by the Company or elsewhere, are not reimbursable.
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TRAVEL DOCUMENTS
The Client must be in possession of a valid passport required for entry, departure and travel, all visas, permits and certificates including vaccination certificates, insurance policies, required for the whole of the journey. The Client accepts full responsibility for obtaining all such documents prior to the start of the tour, and is solely responsible for any adverse consequences resulting from missing or defective documentation.
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PASSENGER BEHAVIOUR
The Legendary Welsh Adventure Co. reserves right to refuse passage to any person at commencement and during tour, whose conduct or manner is likely to cause offence or upset to other passengers during the tour. Smoking not permitted, in van or enclosed public areas.
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UNUSED SERVICES
There will be no discounts or monies refunded for missed or unused services, this includes voluntary or involuntary termination/departure from tour, i.e. sickness, death of a family member etc, late arrival on the tour, or premature departure either voluntarily or involuntarily.
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BROCHURE AND WEBSITE VALIDITY
The prices in this brochure and website are based on rates and costs in effect at time of printing the brochure or posting on the website. The Company reserves the right to alter prices at any time prior to tour been paid in full. The land price of the trip is guaranteed when paid in full.
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COMPLAINTS PROCEDURE
In the unlikely event that you are dissatisfied with The Legendary Welsh Adventure Co. and have reason for complaint, please contact us immediately so that we can address your concerns. Please ensure any verbal complaints are also put in writing and sent to our office within 28 days of your return. Of course, feel free to speak directly with your tour guide during the tour to allow us to do our best to accommodate your concerns at our earliest opportunity.
First 4 Paid Bookings